The Process
How It Works
VIP Service, Every Step
From your first message to the last item put away — we handle everything so you never have to lift a finger.
Step 01
Place Your Order
Send us your grocery list via text, call, or our booking form. Share your preferences, dietary needs, favorite brands — we remember every detail.
Available same-day or scheduled in advance. No app required.
Step 02
We Shop For You
Your dedicated Black Glove concierge heads to your preferred store — or the best one for your list. We hand-select every item, checking freshness and quality.
We send real-time updates and photos so you're always in the loop.
Step 03
Insulated Delivery
Your groceries are packed in premium insulated bags and delivered directly to your door — cold items stay cold, hot items stay hot, every time.
VIP treatment from store to doorstep.
Step 04
We Put It All Away
We don't just drop bags at the door. We bring everything inside and put it away exactly where you want it — organized, tidy, and ready to use.
Your kitchen, your way. We learn your system and follow it perfectly.