Grocery Refund & Quality Policy
We stand behind every order. Here is how we handle missing, incorrect, damaged, or spoiled items.
Reporting an Issue
Please inspect your groceries promptly after delivery. Report missing, incorrect, visibly damaged, or spoiled items as soon as possible, preferably within two hours of confirmed delivery. Contact Black Glove Delivery at 615-744-9940 or [email protected] with your order number, a description of the issue, and photos when possible.
Call 615-744-9940 or email [email protected] with your order number, description, and photos when possible.
How We Resolve Issues
We review each concern and, when an issue is confirmed, arrange an appropriate refund, replacement, or other resolution. Reports received more than two hours after delivery will be reviewed individually. Delayed reporting may limit our ability to verify damage or spoilage. Refunds are not guaranteed, except where required by applicable law.
Perishable Items
Please promptly refrigerate or freeze perishable items. Problems caused by delayed retrieval or improper storage after a correctly completed delivery generally do not qualify for a refund. This does not exclude issues caused by Black Glove Delivery's shopping, handling, or delivery errors.
Cancellations & Returns
Once shopping or preparation begins, Black Glove Delivery does not accept change-of-mind cancellations or returns, including returns of customer-approved substitutions. Missing, incorrect, damaged, or spoiled items remain eligible for review under this policy.
Service Fees
An item refund does not automatically include delivery or culinary handling fees; service-related concerns are reviewed separately. Order cancellations are governed by our Cancellation Policy. Cancellation Policy.
Applicable Law
This policy does not limit rights available under applicable law.
Have a question about your order?
Our team is here to help. Reach out as soon as possible after delivery so we can resolve your concern quickly.